Vuzix and TechSee bring AR-powered smart glasses to enterprise. The combined platform solution will support field services.
ROCHESTER, NY – Vuzix® Corporation, a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, is pleased to announce a new partnership with TechSee, a leader in intelligent visual assistance technology, to deliver a remote visual assistance solution to field service technicians using AR and computer vision on Vuzix’ M4000 Smart Glasses.
By leveraging their proprietary AI-driven visual assistance platform, TechSee enables on-site field service technicians to receive real-time support from a remotely located expert. The on-site technician shows the issue or difficulty to the remote expert using his smart glasses and receives step-by-step AR-based guidance for a quick resolution. The technology also enables technicians to receive assistance in self-service mode without the need to contact a remote expert, with automated troubleshooting guidance and job verification using computer vision AI. The technology can recognize devices and their parts with a 98% accuracy level, while automatically diagnosing issues and suggesting resolutions. Access to full technical support while working in the field increases first-time fix rates, lowers downtime, improves technician engagement and minimizes training times.
“We are pleased to announce our partnership with Vuzix,” added Eitan Cohen, Chief Executive Officer at TechSee. “The synergies between our technology and Vuzix’ Smart Glasses have created a pioneering solution for service organizations who can benefit from the power of AR and computer vision. This partnership enables field service organizations to transform their service delivery and allows them to leverage their data to automate repetitive tasks and elevate their ROI.”
“TechSee’s field service solution is a natural fit with our Smart Glasses, so we are very excited to partner with them to offer a unique computer vision-powered solution that can help technicians in both assisted service and self-service modes,” said Paul Travers, President and Chief Executive Officer at Vuzix. “Our smart glasses ecosystem continues to expand with each passing day and we remain confident that Vuzix is increasingly well positioned to become the hardware vendor of choice among a growing number of industry players.”
An example of an engine repair using AR computer vision remote guidance and the Vuzix M400 Smart Glasses can be viewed on YouTube through the following link: https://www.youtube.com/watch?v=6YC4PfmBJP0.