August 21, 2024 Poor Website Experience Hampers Manufacturers

Storyblok research finds 46% of manufacturing decision-makers have switched suppliers due to poor website performance.

80% of manufacturers are likely to switch to a headless CMS in the next 2 years to deliver a better customer experience on their websites and other channels

New York, NY – Storyblok, the modern content management system (CMS) for all teams, today announced research focused on manufacturers and their customers that highlights the need for better online experiences in a traditionally offline industry.

79% of decision-makers prefer working with manufacturing companies that have user- friendly and fast websites, and 46% have even switched suppliers due to poor website performance.

64% said that slow or glitchy websites feel less user-friendly, while 29% indicated that slow websites feel less trustworthy. These online issues also cause problems throughout other parts of the business, because 16% expect poorer service or products from manufacturers with slow websites.

Manufacturers race to modernize their digital experiences

In an effort to solve the issues associated with poor digital experiences, 80% of manufacturers have migrated to a new CMS in the past 3 years. However, 61% are still using monolithic systems. This only prolongs problems related to content silos, a lack of flexibility, and poor scaling.

On the other hand, 100% of manufacturers who switched to a headless CMS reported improvements due to centralizing content and making it more flexible. The most common improvements are productivity increases (62%) and increased ROI (60%).

Those benefits and more are why 80% said they are likely to switch to a headless CMS in the next 2 years.

Thomas Peham, VP of Marketing at Storyblok, said: “By using Storyblok, Green Paper Products saw a 25% increase in direct traffic conversion and a 16% decrease in bounce rate. Damen Shipyards was also able to develop a multisite environment that led to a 75% reduction in cost. It’s clear that using a flexible content platform unlocks endless possibilities for manufacturers.”

Building the future of manufacturing content

Using a modern and flexible CMS is critical for manufacturers planning for the future of their content. AI-generated content is the most popular content management trend they are actively interested in (48%), followed by automation (44%) and AR/VR experiences (32%).

While only 13% use a CMS to deliver AR/VR experiences right now, those are the most popular channels manufacturers plan to start supporting in the future (59%). This highlights an accelerated focus on blending digital and physical experiences, which can only be achieved with a future-proof content strategy and tech stack.

More details about the research are available here:

• Report – Content-Driven Growth: What Manufacturers Need From Their CMS
• Report – The Cost of Slow Websites: What We Found by Surveying the Manufacturing Industry
• Infographic – Why Manufacturers Are Sick of Their CMSs

Additional Resources

• See case studies: https://www.storyblok.com/case-studies
• Learn more about Storyblok: https://www.storyblok.com
• View Storyblok’s press kit: https://www.storyblok.com/press

About Storyblok
Storyblok is a content management system (CMS) that empowers businesses to become market leaders by accelerating content delivery and innovative digital experiences.

Storyblok helps you get value from your content faster by removing barriers between developer and marketing teams and offering an intuitive, scalable, and intelligent platform to deliver digital experiences from idea to success.

Leading brands such as Adidas, T-Mobile, Renault, Oatly, and 200,000+ other developers and marketers across 130+ countries use Storyblok to create better content experiences.

See why Storyblok was named the #1 CMS by G2 at www.storyblok.com and follow Storyblok on LinkedIn and X.

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