Learn how to modernize your commercial operations.
Manufacturers can no longer differentiate solely through products. The experience you deliver is more important than ever. Your service teams can deepen long-term customer relationships. See how a unified data platform can elevate your service experiences to be more efficient while reducing costs.
In this guide, learn how to:
Create a unified 360-degree customer view to resolve cases faster, improve agent productivity, and reduce costs
Take your service from a cost center to a profit center
Expand efficiencies to third-party service partners and increase their productivity
Download The Manufacturer's Guide to Transforming the Service Experience
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Tune in for a timely conversation with Susan Spence, MBA, the new Chair of the ISM Manufacturing Business Survey Committee. With decades of global sourcing leadership—from United Technologies to managing $25B in procurement at FedEx—Susan shares insights on the key trends shaping global supply chains and what they mean for the manufacturing outlook.
