Notifications help customers better track their orders while identifying potential logistics difficulties reduces transit times.
This year Vesconite Bearings introduced additional notifications to help you better track your Vesconite orders.
When an order is despatched, clients, together with the store manager and the internal and external salespeople involved, immediately receive a waybill, invoice and an export checklist, describing the dimensions of the goods, weight, pallet size and delivery address, among other items.
A system of automatic notifications is then also triggered through Vesconite’s courier partners, which notify clients of where their parcel is and provide visibility into the supply chain.
If there is a problem and delivery is delayed, Vesconite will again send notifications of any actions that are being taken or need to be taken to solve a logistic challenge.
“Clients often thank me for my despatch notifications,” says logistics export manager Zoë Anagnostou.
“It is important for them to know when goods have left our facilities and what transit times they can expect for their products,” she notes.
After the many supply chain delays starting with the Covid shutdowns in 2020, Vesconite Bearings has taken on the project of reducing delivery transit times with renewed vigour this year.
The company appointed logistics export manager Zoë Anagnostou in November 2022 and tasked her with identifying potential logistics difficulties as they occur.
This has allowed Vesconite to become aware of problems early, including, for instance, queries on a delivery address, a customs payment, or an inability to deliver to a client, and allowed Vesconite to address these issues timeously.
Anagnostou also compiles reports on deliveries with transit times that exceed five days and these become priorities for immediate action.
“We are reducing in-transit delivery times even where there are exceptional circumstances,” states Anagnostou.
Anagnostou joined the Vesconite accounts department in January 2022, responsible for freight creditors and a range of debtors. When the position of logistics export manager opened up, she embraced it and has been learning the nuts and bolts of the logistics industry since November 2022.
Anagnostou is completing her bachelor of commerce degree with a speciality in accounting. She is using her financial acumen and her rigour for following the logistics audit trail to understand logistic problems as they occur.
Contact: Zoë Anagnostou
vesconite@vesconite.com
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