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How Microsoft Dynamics 365 CRM installation and integration testing helped Emirates National Oil Company increase efficiency and save costs.
ENOC (Emirates National Oil Company) is an international oil and gas company, owning and operating assets in the fields of exploration and production, supply and operations, refining, terminals, fuel retail, aviation fuel and petroleum products for commercial and industrial use. ENOC is a wholly owned entity of the Government of Dubai.
ENOC’s CRM implementation requirement: As part of a Business Process/Customer Service improvement program, ENOC had implemented Microsoft Dynamics 365 with the support of a third-party solution developer. Testhouse engaged with them to test this customised Microsoft Dynamics 365 CRM portal, to ensure that those newly implemented workflows, business rules, integration services with downstream systems and Outlook were working correctly.
Based on the BBP shared by ENOC, Testhouse initially performed the requirement analysis and identified the areas of testing to be done. Then;
Testhouse detected some defects which helped the development team to improve the quality of the Connect CRM system. In addition, the Testhouse team performed integration testing between Connect CRM and downstream systems as well as the CRM portal and Outlook, further strengthening ENOC systems. The entire exercise greatly increased efficiency and redundancy of ENOC systems ensuring streamlined operations and savings in time and cost for the company.
A childhood in Kansas, college in California where she met her early mentor, Leigh Lytle spent 15 years in the Federal Reserve Banking System and is now the 1st woman President & CEO of the Equipment Leasing & Finance Association. Join us to hear about her ambition to be a great leader.