Evolve IP has created a specialist eLearning platform to inspire reseller knowledge and help them retain and win new business.
Cloud collaboration provider, Evolve IP, has created a specialist eLearning platform to inspire reseller knowledge and help them retain and win new business.
The ‘ucSKILLS’ digital adoption platform offers valuable tools so partners can seamlessly deliver all of Evolve IP’s Anywhere Product Suite solutions, and enhance their own customer experience.
Together with technology partner iTEL, dedicated eLearning content is available from one user-friendly central resource which is constantly updated.
Scott Rixon, Evolve IP Solutions Director, says the new service will cement reseller knowledge across the EMEA region and help accelerate digital user adoption.
“Our partnership with iTEL will totally transform current services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn.
“This valuable technical resource will be readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries.”
Rixon added that a recent study with iTEL proved that having an effective digital adoption platform reduced customer churn by 35%, ensuring resellers retain their customer bases.
“If their service is reliable and consistent, customers will stay. An adoption platform supports quality control and team development,” he highlighted.
Evolve IP is designed to advance today’s hybrid workplace. It partners with many of the world’s biggest tech companies to bring together their unified communications, collaboration, voice, and contact centre tools into a single, secure solution, fine-tuned for the hybrid workforce.
Rixon emphasised: “By integrating these disparate systems from leaders such as Cisco and Microsoft, we can improve both productivity and security, increasing uptime to make the future of work better for everyone. The Evolve IP Training Hub – ucSKILLS – is another major step forward as part of a continuous pursuit to drive standards even higher.
“In addition, the hub will also be the new home for the Evolve IP Partner Portal. Meaning once a team has access, everything they need is in one place such as training materials, marketing resources and technical content. We want to make it even easier to do business with us.”
James Buxton, Managing Director of iTEL, is equally enthusiastic about the new partnership. “Teaming-up with Evolve IP is a perfect fit as we share the same customer-focused goals and objectives, based on an engage, adopt and retain philosophy. Knowledge is power in an increasingly sophisticated and evolving technology arena.”
Rixon concluded: “This new service is all about empowering partners and helping cement their technical knowledge. As we begin to grow the training hub, we will ensure this space becomes the centre for partner learning and development and a go-to Unified Communications knowledge bank.”
Issued by Evolve IP, 6 Cefn Coed, Parc Nantgarw, Trefforest, Cardiff, Wales CF15 7QQ
Tel: 0203 326 0800
About Evolve IP
Evolve IP boasts an international carrier grade Unified Communications platform. It delivers integrated white-label remote workforce technologies, that enable employees to work anywhere – remotely and securely from any location.
Evolve IP’s work anywhere philosophy differentiates its partner channel by breaking down barriers in a challenging communications market by providing industry leading solutions from global technology vendors. This enables partners to deliver uniform, customer focused solutions across the globe backed by a sustainability programme.
Find out more about Evolve IP here
About iTEL
iTEL is a Digital Adoption specialist focusing on Unified Communications.
Working in partnership with solution providers and vendors, our Adoption Platform (ucSKILLS) drives UC adoption and boosts customer retention.
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