March 28, 2024 New AI Call Innovation From Evolve IP

Evolve IP is shouting about the launch of a new AI-powered in-queue, on-hold call solution which can help transform the customer experience.

Cloud collaboration service provider, Evolve IP, is shouting about the launch of a new AI-powered in-queue, on-hold call solution, which can help transform the customer experience and dramatically increase reseller revenue streams.

AI Studio enables the creation of professional welcome greetings, auto-attendant, interactive voice response and call menu recordings, mixing them with licence-free music ready to play to queuing and holding callers.

AI Studio, part of the Anywhere Product Suite, is a dynamic white-label offering, developed from a new partnership with industry experts PromptVoice. It combines professional voice artists with AI voices as part of ‘light touch’ management, with recordings available in minutes.

Satisfaction

Evolve IP’s Solutions Director, Scott Rixon, says an improved caller experience plus new opportunities to market and upsell to a captive audience are some of the many benefits, along with simplified call management, particularly outside of business hours.

Increased customer satisfaction, more repeat business and more regular monthly reseller revenue streams can also be generated.

“Anywhere AI Studio represents a major step forward to deliver a wealth of choice and AI recordings in minutes all from a simplified and streamlined management platform,” he explained. “This improves the caller experience, provides enhanced customer satisfaction and a lucrative monthly recurring revenue stream for resellers – where ‘freemium’ upgrades can help win more up-sell business.”

He added: “It’s a perfect fit for any business of any size and a welcome addition to our powerful Anywhere Product Suite, and work from anywhere ethos.”

Impact

PromptVoice Head of Channel, Laura Maddocks says the new solution is designed to transform outbound communications in a fast, easy and effective way, delivering greater and more professional impact.

“It’s a solution that provides much more than just high-quality recordings,” she emphasised. “There’s a fully integrated AI scripting tool to speed up scripting, voice and music selection – plus over 10,000 professionally scripted and pre-recorded messages to simply use or tailor to exact requirements.

“In addition, AI Studio provides access to more than 50 languages and dialects from over 350 professional voice artists. There’s access to a vast library of licence-free music, unlimited bespoke recordings all from the very latest AI characters.”

More details can be found here: https://www.evolveip.net/en-gb/en-gb/solutions/ai-studio 

Issued by Evolve IP, 6 Cefn Coed, Parc Nantgarw, Trefforest, Cardiff, Wales CF15 7QQ
Tel: 0203 326 0800

About Evolve IP
Evolve IP boasts an international carrier-grade Unified Communications platform. It delivers integrated white-label remote workforce technologies, that enable employees to work anywhere – remotely and securely from any location.

Evolve IP’s work anywhere philosophy differentiates its partner channel by breaking down barriers in a challenging communications market by providing industry-leading solutions from global technology vendors. This enables partners to deliver uniform, customer-focused solutions across the globe backed by a sustainability programme.

Find out more about Evolve IP here

About Prompt Voice
PromptVoice combines innovative functionality with straightforward processes and simple pricing to deliver a disruptive channel-only solution.

We are proud to have completely re-invented the way in-queue and on-hold audio is delivered into a channel-first proposition that enables our UC and telephony partners to secure margin they’ve previously had to leave behind.

Find out more about Prompt Voice here

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