June 9, 2023 Next Generation Service Levels for Electrical Systems

Advanced ABB Power Care service agreement to help companies reduce downtime, operating costs, safety incidents, as well as CO2 emissions.

• New, improved ABB Power Care service agreement to help companies reduce downtime, operating costs, safety incidents, as well as CO2 emmissions.
• Supported by remote and digital solutions, Power Care gives plant and operations managers instant information
• Ensures rapid support in emergency situations and minimizes risks of failure and unsafe operating conditions

With efficiency, safety and sustainability in mind, ABB has upgraded  Electrification service agreement to feature advanced services configured by the needs of industry segments and paired with digital solutions – to drive productivity savings, improve safety and compliance.

The new Power Care agreement is tailored for individual service requirements to fit the needs and condition of electrical assets. Based on a matrix of service packages, customers can choose various options including diagnosis & condition assessment, emergency & troubleshooting, maintenance, safety & security  and skills development.

With the help of Power Care, operations are optimized through remote and digital solutions including Connect Partner Hub portal – a self-support workspace where users can monitor an asset‘s life-cycle status and criticality associated with equipment, as well as  services and trainings. Through the hub, customers will also be able to manage service contracts and experience easy interaction with the field operations team

Service Assist – a mobile app designed to make life easier for field operators – is yet another digital tool added to Power Care to increase productivity and efficiency. The app provides easily available information faster and more efficiently with the additional support of ABB-e, ABB’s virtual assistant, which finds augmented reality immersive guides, books appointments for either on-site or remote services, and pulls together ABB and non-ABB documention in a single digital location.

Ryan Cook, Global Product Manager from ABB Electrification Service, added “Working in partnership is very important as we want Service to be seen as an extension of our customers‘ teams.  We know from the feedback already received that Power Care gives that personal and bespoke support that makes servicing and maintenance much easier for our customers to manage.  It’s an example of how we are always looking at ways to develop tools, using the latest technology, that will optimize the availability, reliability and profitability of essential electrical assets and deliver quick and cost effective solutions to improve business continuity.“ 

For more information about Power Care visit insert web URL: https://campaign-el.abb.com/powercare

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrification

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com

For more information please contact:

Media Relations
Eva Ford-Murphy
Phone: +61 439 341 812
Email: eva.ford-murphy@au.abb.com

ABB Ltd
Affolternstrasse 44
8050 Zurich
Switzerland

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