Headset manufacturer EPOS, hails the importance of clear audio communication.
Clear communication remains the bedrock of the modern workplace, where in a world of multiple collaboration tools and remote meetings, being heard matters more than ever.
Bad audio is bad for business, and according to headset and speakerphone manufacturer, EPOS, minimizing distractions is now the number one concern for employees, especially in open plan offices.
Previous EPOS research highlighted how 95% of workers admit their concentration and efficiency suffered due to sound issues. Poor audio can cause our brains to work 35% harder to interpret information – with problems remaining as prevalent today.
“Poor audio communication undermines professional credibility, reduces engagement and creates barriers to essential interaction,” said Jeppe Dalberg-Larsen, President, Global Technology Peripherals at ACCO Brands and EPOS.
Wasted Time And Lower Productivity. According to EPOS research, employees can lose an estimated 29 minutes a week due to poor sound quality and the resulting time spent double-checking information. Workers are forced to strain to understand colleagues, leading to decreased concentration, task errors and general fatigue at the end of long days.
Damaged Brand Authority. Clear sound signals professionalism. If business communication comes across as muffled, fuzzy, or features disruptive background noise, clients will assume a general lack of quality in the actual products or services being provided.
Lower Engagement. Participants are highly likely to abandon interaction with bad audio, leading to wasted time.
Impact On Employee Wellbeing. Constant exposure to bad audio or noisy, distracting environments causes stress, feelings of embarrassment or lack of confidence, which negatively affects emotional health, productivity and performance.
Fatigue And Frustration. When participants are subjected to unpredictable audio and distraction, EPOS research has proved their brains work significantly harder to process sound, causing profound listening fatigue.
Jeppe highlighted: “This is why organizations need to avoid falling into the trap of investing heavily in visual technology but treating audio as an afterthought. If the sound is unintelligible, even perfect high-resolution video cannot salvage the interaction.
“At EPOS, everything we do is based on deep user insights. We know that bad audio is bad business, and that poor sound quality not only leads to frustration, confusion and wasted time, but negatively affects the ability to focus and concentrate – and ultimately overall business performance.”
At the core of EPOS audio philosophy is BrainAdapt™, a unique approach of designing audio experiences that reduce cognitive load by supporting the brain’s natural way of processing sound.
“Based on our roots within hearing healthcare and how human beings perceive sound, we know that we hear with our ears but listen with our brain. Poor audio leads to listener fatigue both for the user and those they are calling,” Jeppe emphasized. “For that reason we created EPOS AI, a sophisticated deep-learning system born in our sound laboratories, located in our Copenhagen HQ. This ensures clear, natural speech is transmitted whilst also reducing disturbing surrounding noise. This minimizes listener fatigue and ensures more energy for the brain.”
He continued: “Our IMPACT 1000 headset for example, scans the acoustic environment an incredible 32,000 times per second, dynamically isolating the human voice while neutralizing chaos. The results are transformative: our technology is proven to reduce listening effort by 67% and improve call efficiency by up to 40%. For enterprises, this means sharper focus and a workforce that maintains high performance from the first call to the final meeting without being burnt out at the end of the day.
“This reliability is solidified through extensive Unified Communications (UC) certifications, designed for maximum output and effortless connection with major platforms like Microsoft Teams, Zoom, and Google Meet. We ensure that when users plug in, they are ready to perform at the highest level without technical friction.”
The next phase of this technology evolution is being driven by AI. Voice is rapidly becoming a primary interface for interacting with AI assistants, whether generating meeting summaries, enabling real-time translations, assigning tasks or automating routine workflows. As these interactions become more common, voice clarity is no longer simply about being heard by another person. It directly influences how accurately AI systems interpret instructions, recognize words and deliver reliable outcomes. The quality of AI interactions increasingly begins with the quality of the audio input.
Jeppe concluded: “Globally, we are entering a decade of change when it comes to how and where we communicate. As AI and intelligent audio capabilities continue to advance, organizations with the deepest research heritage and the most rigorous scientific foundation will shape how professionals communicate with devices and each other – increasing productivity and output of the user, whilst reducing the mental strain of all-day communication.”
Find more information at www.eposaudio.com
About EPOS
EPOS designs, manufactures, and sells high-end audio solutions for business professionals around the world.
Building on decades of psychoacoustic research on how the brain perceives sound, EPOS designs audio solutions that provide the optimum conditions for the brain so you and the people you communicate with can achieve more with less brain energy spent.
With headquarters in Copenhagen, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries. Find more information at www.eposaudio.com
About ACCO Brands
ACCO Brands, EPOS’ parent company, is the leader in branded consumer products that enable productivity, confidence, and enjoyment while working, when learning, and while playing. Our widely recognized brands, include AT-A-GLANCE®, Five Star®, Kensington®, Leitz®, Mead®, PowerA®, Swingline®, Tilibra® and many others. More information about ACCO Brands Corporation (NYSE: ACCO) can be found at www.accobrands.com
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